Support that wont keep you waiting
Personal support for your business and team, provided by industry experts and at the tip of your fingertips
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Ongoing support
Never more than a click away
Unlimited ongoing support for you and your team from humans, not robots. Reach out anytime directly from the chat window.
Live Chat
Speak to your dedicated account rep over live chat and work through any questions or queries you might have.
Support Requests
For something less urgent you can make a request and someone will get back to you promptly (always same day).
Help Docs
Prefer to read up on how to get things done? We have an expensive library of support documentation for you.
Additional Training
Have a new team member or want a refresher on the best way to utilise Gymflow? Book additional training free of charge.
Migrations
Moving to Gymflow
We know switching can seem like a painful task for owners. That's why we take the pressure off by taking the lead. You will have a dedicated migration manager who will ensure you switch without a hitch.
Setup and training
We get your account set up, complete extensive onboarding and training and get you started so you can quickly begin using Gymflow for new customers.
Data export
Time to collect your existing membership information, this is done in two parts, first, we help you download your user information. Then we work with you to request customer payment information is securely transferred from your current provider to Gymflow.
Data import
Once your payment information is transferred (this can take 2-6 weeks depending on your provider) we will import your users and their associated payment methods into Gymflow ready for use.
Finishing touches
In the final step, we add the user's memberships and any existing credits or bookings that were already in place before the switch and presto, all finished.
Onboarding
Maximising your potential
Getting set up can be (but doesn't need to be) a daunting task. From setting things up and training staff, to ensuring members aren’t disrupted and have a positive experience. We are with you at each step and will make sure you not only find it easy but also get the most out of Gymflow.
Session 1: Setup
During this initial session, we will help you set up your team, build out your products and services, set up your schedule and integrate with your website. After this session, you will be ready to start using Gymflow basics.
Session 2: Training
Become an expert at membership management, billing, reporting and managing your schedule. Setup leads capture, build out your sales process and set up your first campaign.
Session 3: Integrations
Learn how to connect to integrations including Zapier or Kisi and get assistance building out custom automated workflows like email sequences, digital signature requests and more.